IT Support Hertfordshire
TekNet offer complete IT Support in Hertfordshire and IT Support contracts to ensure all our IT Support clients requirements are accurately reflected in our high level of service.
Hertfordshire IT Support
An annually charged fixed cost IT Support service encompassing units under a 4 hour and 8 hour arrangement. This IT Support service in Hertfordshire provides the highest level of service offered by TekNet and provides our clients with the pinnacle of IT Support. Customers entering into this contract will be entitled to the highest priority of response rates, access to our technical arena and be able to log calls with our helpdesk 24 hours a day, 7 days a week*.
Hours Purchase Contract
TekNetIT Support offer an exceptionally simple hours purchase arrangement in Hertfordshire, where clients can make an advance purchase or hours at a rate significantly below our time and materials rates. When you make a IT Support request, these hours or half hourly increments thereof are deducted from the pool of existing hours, until they are exhausted.
Our proactive IT Support maintenance In Hertfordshire scheme can be optionally combined with either our hours purchase scheme or the fully maintained IT Support in Hertfordshire scheme and is paid for annually in advance, normally at the start of the contract term.
All clients who subscribe to any TekNet IT Support maintenance scheme and have compatible software can request to have their backup software monitored. The backup monitoring will be in the form of a daily email message from your server to our helpdesk service, where we can ensure that the backup is successful. If there are any more than two consecutive failures, a call will be automatically scheduled for analysis by our engineers, for corrective action.
Time & Materials
TekNet offer a time and materials based service, where clients can take advantage of our technical skills in determining faults, providing corrective action or in a consultancy or network design capacity.
Equipment Disposal or Donation
Occasionally, TekNet will receive equipment from Hertfordshire in IT Support clients who have recently upgraded their equipment and wish us to dispose of the older units. All units disposed of in economically or environmentally beneficial manner
Teknet are leading specialists in IT Support, Services and Maintenance in many areas accross the UK, including Cambridge, Northampton, Rugby, Hertfordshire, Milton Keynes, Buckingham, Bedfordshire, Peterborough, Warwickshire and Leicester.